Compare · Flip CX vs PolyAI
Flip CX vs PolyAI: what each costs a call center
Updated
Flip CX charges per automated call: $1.50 on its retail page, plus a monthly platform fee it does not publish. PolyAI charges per minute, but quotes its full platform only through sales. Here is how the two price models play out, and where Komms fits at $0.08/min.
We read every price on each company’s own website. Komms is ours, so we list its limits too.
Flip CX vs PolyAI vs Komms at a glance
| Flip CX | PolyAI | Komms (ours) | |
|---|---|---|---|
| How it charges | Per automated call | Per minute | Per minute, 6-second steps |
| Published price | $1.50/call (retail) | Platform: by quote. Model API only: $0.02/min | $0.08/min |
| Calls handed to a person | No charge if forwarded | Not published | Billed by the minute until the transfer |
| Also charges | Monthly platform fee, amount not published | Platform quoted by sales | $15 a month per phone number |
| Phone call included | Not stated | Not in the model API price | Yes |
| Start on your own | Free first 14 days; setup handled by Flip | Demo for the platform | Yes, 625 free minutes, no card |
| Price read from | flipcx.com, 10 November 2026 | poly.ai, 27 October 2026 | kx21.com, 3 October 2026 |
Per call or per minute: which costs less?
It depends on two things: how long your calls run, and how many the AI finishes without a person.
- Per call (Flip CX) costs the same for a 1-minute call and a 10-minute call. It favors long calls the AI finishes alone. Forwarded calls are free.
- Per minute (PolyAI, Komms) costs more as calls get longer. It favors short calls.
A worked example, from the published prices only. Take 1,000 calls a month that the AI finishes, at 3 minutes each:
| Tool | Math | Monthly cost |
|---|---|---|
| Flip CX (retail) | 1,000 × $1.50, plus its platform fee | $1,500 + platform fee |
| PolyAI platform | Quoted by sales | Not published |
| Komms | 3,000 minutes × $0.08, plus one number | $240 + $15 = $255 |
Our math, read 10 November 2026. Flip CX would cost less per call than Komms only on calls longer than about 19 minutes. If many of your calls end in a transfer, count that: Flip CX does not charge for those, and Komms bills the minutes before the transfer.
Flip CX, in short
Flip CX sells AI voice agents that answer customer-service calls and replace old phone menus, for inbound and outbound calls. Its site names retail and e-commerce, and transportation, among its industries, with integrations such as Shopify, Salesforce, Gladly, Kustomer, Genesys and Aircall.
Pricing is “performance based along with a small monthly platform fee”, in Flip’s words. The per-call price differs by industry page, and some pages give none.
PolyAI, in short
PolyAI builds enterprise voice agents for large contact centers. Its team builds and runs the agent with you. Its pricing page says the platform is “priced on a per-minute basis”, with no figure.
The one public price is its model API, $0.02/min, for teams building their own voice stack. That price leaves out the phone call and the conversation logic. PolyAI pricing, in full · PolyAI alternatives
Komms: one per-minute rate with the phone call included
Komms runs AI phone agents you build as a flow of questions, with no code. Inbound and outbound calls, transfer to a person, English and Spanish, and tools the agent calls mid-call.
Calls cost $0.08/min, with the phone call, the AI and a standard voice included, billed in 6-second steps. A phone number is $15 a month. New accounts start with 625 free minutes, no card.
Limits: a premium voice from another company bills to you directly, and Komms bills transfer minutes up to the hand-off. Contact us: lower prices may apply at your volume.
More: PolyAI alternatives · AI Rudder alternatives · Sierra alternatives · Vapi vs Retell · AI voice agent platforms, compared · All comparisons
Questions
Is Flip CX cheaper than PolyAI?
There is no public PolyAI platform price to set beside Flip CX, so no one can say from the websites alone. Flip CX publishes $1.50 per automated retail call plus a monthly platform fee it does not publish. PolyAI quotes its platform per minute through sales. Komms is $0.08 a minute, with the phone call included.
How much does Flip CX cost?
Flip CX lists $1.50 per automated call on its retail page, with no charge when a call is forwarded to a person. It also charges a small monthly platform fee, which it does not publish. The first 14 days are free. Komms is $0.08 a minute, billed in 6-second steps.
How much does PolyAI cost?
PolyAI publishes one price: its Dialog-RSN-1 model API at 2 cents a connected minute, model only, without the phone call or the conversation logic. Its full voice agent platform is priced per minute through sales. Komms is $0.08 a minute, phone call included.
Which is better for reducing call center costs, Flip CX or PolyAI?
It depends on how long your calls are and how many get handed to a person. Per-call pricing like Flip CX's favors long calls that the AI finishes alone. Per-minute pricing like PolyAI's or Komms's favors short calls. At 3 minutes a call, 1,000 automated calls cost $1,500 on Flip CX before its platform fee, and $240 on Komms plus $15 a month per number.
What are the alternatives to Flip CX and PolyAI?
Retell, Bland and Vapi publish per-minute prices and let you start on your own. Sierra prices by outcome under contract. Komms is $0.08 a minute with the phone call, the AI and a standard voice included.
How much can I save with Komms instead of Flip CX?
At 1,000 automated calls of 3 minutes, Flip CX lists $1,500 a month before its platform fee, and Komms comes to $255 with one number. Flip CX costs less per call only on calls longer than about 19 minutes, and it does not charge for forwarded calls.