Questions
Questions people ask about KX21
Every answer here is the same one printed on the product page it belongs to, and every price is the one on /pricing. 41 questions across four products.
KontrolX
KontrolX
- What is KontrolX?
- KontrolX is lead orchestration software. It validates each incoming lead, runs your screeners and enrichment steps in order, routes the lead to buyers on the terms each buyer set, and tracks cost and revenue from the first form to the payout. Profiles, lifecycles, buyer portals and the ledger live in it, so it is the system of record for your leads rather than a layer on top of a CRM.
- How much does KontrolX cost?
- 50% off the bill you pay now, starting at $2,500 a month. That covers everything KontrolX does, with no charge per lead. If you buy data or lead checks from other companies, they keep billing you directly at their price. We add nothing on top.
- What is a screener in KontrolX?
- A screener decides whether a lead may proceed before any enrichment cost is spent. Built-in screeners are blacklist match, duplicate control and input validation, and you can add your own, such as a suppression-list vendor. A pre-ping screener answers a supplier's ping before the lead is posted; a post screener only sees a posted lead.
- What is an enrichment in KontrolX?
- An enrichment is one governed lookup, external or internal, that adds or updates data on the lead, recorded with who ran it, when, and what it cost. Checks such as phone or consent checks belong to screening. Steps run in order or only when a rule is met, using your own vendor keys, with soft or hard failure modes and a resubmit policy per type.
- How does buyer routing work in KontrolX?
- Each workflow declares the intake fields and enrichments a lead must have, a default price, and an ordered list of buyers. Every buyer has its own delivery channel and can be set to live-bid pricing, where KontrolX asks the buyer's endpoint for a bid before placing. You can see where every lead landed and what was paid.
- Can I run KontrolX from Claude or Cursor?
- Yes. More than 100 MCP tools cover the platform: profiles, intakes, placements, lifecycles, actions and webhooks for daily operation, plus workflow configuration, buyer onboarding, vendor pairing, datasets, knowledge bases, dashboards and bulk loads. Most daily work and setup can be done from an MCP client.
- Does KontrolX replace a data warehouse?
- For lead operations, yes. Datasets turn leads, placements and payouts into typed tables, and metric dashboards compute accept rates, totals and breakdowns on the server. A mid-size Fivetran, Snowflake and BI setup runs $3,000 to $6,000 a month; here it is part of the platform fee with no pipeline to run and no per-seat charge.
- Can I load leads I already have?
- Yes, two ways. A historical load writes profile facts from a CSV with no pipeline, so nothing is screened, enriched or placed. A live bulk load pushes each CSV row through the full intake pipeline as if it had just arrived, attributed to the vendor and workflow you name.
- What is a workflow in KontrolX?
- One workflow per real business event or channel, locked to one profile type. It owns the data it requires, its screening and enrichment steps, its buyer routing, its lifecycle states and the automations that fire when a step finishes. Two arrival paths that differ in any of those are two workflows.
Kurrent
Kurrent
- What is Kurrent?
- Kurrent is call tracking and SIP routing that runs on your own carrier account: Telnyx, or bring your own carrier. Every SIP user and phone number becomes a source you can route, rate-limit, screen and log, with a call log, SIP logs, webhooks and an API. The minutes and numbers are billed to you by the carrier at its own rates.
- How much does Kurrent cost?
- 50% off the call tracking bill you pay today, phone charges included: we set the monthly fee so that it plus your minutes on Telnyx comes to half of what you pay now. The minimum is $1,795 a month. Telnyx bills the minutes and numbers to your own account at its price: calls to a local number from $0.0032 a minute, toll-free from $0.015, outbound from $0.005, local numbers from $1.00 a month, and call recording at $0.002 a minute.
- Do I need my own Telnyx account?
- You need your own carrier account. Telnyx is the default: connect it once and Kurrent syncs your numbers and can place orders for new ones. You can also bring your own carrier. Either way the carrier bills you directly for minutes and numbers; KX21 never sees that invoice and takes nothing on it.
- Does Kurrent mark up minutes or numbers?
- No. We charge nothing per minute and add nothing to a single minute or number. The only thing you pay KX21 is the monthly software fee.
- How does Kurrent screen a call before it rings?
- In order: the caller's number is checked against your blacklist API, then a chain of validator APIs you choose, such as a line-type dip, consent lookup or fraud score, every one of which must pass, then a pre-ping asks the destination whether it will take the call. Any failure runs the action you configured instead of connecting the call. Each check uses your own API contract and is never marked up.
- What limits can I set per source?
- Concurrent calls, SIP invites per minute and calls per second, each set per source. A whitelist can restrict which destination numbers a source may reach.
- Can I get call events in real time?
- Yes. Subscribe a webhook to call events and they arrive at your endpoint as they happen. The call log and the SIP-level logs are also available in the console and over the API.
- How does Kurrent compare to Ringba or TrackDrive?
- Ringba lists $147 and $297 plans, plus $0.05 to $0.055 a minute and $2 to $4 a number. TrackDrive lists eleven separate per-use charges across six plans. Kurrent charges none of those: one monthly fee, and you pay the phone company for minutes directly, at their price. The comparison pages price both line by line.
- Do I have to send my call-tracking bill?
- No. Tell us roughly what you pay and how many minutes you use, and we will price the same calls on Kurrent with your minutes on Telnyx at their price. If you want it line by line, share the invoice: we split it into phone company and software, check that it adds up, and price it. Most bills come back at half or less. If yours does not, we say so.
Kapture
Kapture
- What is Kapture?
- Kapture does three jobs with one pixel: it builds a hosted form from a plain-English description or imports the HTML form you already have, sends documents for e-signature with no per-seat charge, and records what happened when someone submitted, every field, the page they saw and the consent they gave, as a replay plus a tamper-proof proof record kept in storage you own.
- How much does Kapture cost?
- Every token is $0.001, flat, with a $20 minimum purchase, and new accounts start with 2,000 free tokens that never expire, with no credit card needed. With your own storage bucket a completed form is 5 tokens, a lead recording you keep is 1 token, and a signed document is 250 tokens, or $15 a month for unlimited e-signatures. On KX21-hosted storage a submission is 15 tokens and a signed document 750. Building forms is free.
- What is the difference between a lead recording and a completed form?
- A lead recording is the session video and proof for a lead on a form you already run, at 1 token, $0.001, with your own connected storage. A completed form is a form Kapture built and hosts, with the submission and its recording, at 5 tokens, $0.005, with your own connected storage, or 15 tokens, $0.015, on KX21 storage. Both are flat at every volume.
- When does Kapture start recording?
- Not on page load. The pixel opens a session but records nothing until the visitor touches the form you declared for it. If you want recording to wait for something else, such as a consent click, switch the pixel to manual capture and it records only after your page calls startCapture. That is also why an installed tag with no declared form produces empty replays.
- Where are the recordings stored?
- In your own bucket: Cloudflare R2, AWS S3, Backblaze B2, Wasabi, DigitalOcean Spaces, Telnyx storage or any S3-compatible endpoint. Kapture tests the bucket, writes the CORS rule and, on Telnyx, creates it for you. Records stay with you if you leave. KX21-hosted storage is the alternative: records are kept for 90 days and abandoned visits are not kept.
- How does a buyer verify a Kapture record?
- Every certified capture carries an id in a hidden form field, kap_vid, that travels with the lead. Anyone you share with can look that id up to see the replay and the proof, and your dialer can verify it automatically with your API key. You can also share one submission by email; the person signs in to watch it.
- Can Kapture push each lead to my systems?
- Yes. A webhook on the pixel receives every captured lead as a signed POST with an HMAC secret you hold, with a test delivery and a delivery log per webhook. A blacklist check against your own API can tag a lead before it is forwarded, and an SMS verification step through your own provider can confirm the phone number on the form.
- Does Kapture mask sensitive fields?
- Yes. Point it at the page and it inspects the form in a headless browser, identifies the fields and their types, and writes the pixel's mask policy from what it finds, so card numbers and other sensitive inputs are masked in the replay. It also reports whether the tag is actually installed and a form is declared.
- Can I see where visitors abandon a form?
- Yes. Sessions are classed as certified, submitted with a real recording, or abandoned. For abandoned sessions the drop-off funnel shows how many reached each field in order, so you can see which question loses people. Keeping the abandoned recordings themselves is optional, 1 token each on your own bucket.
- Does Kapture support co-registration?
- Yes. A master pixel records your opt-in page and carries a list of partner pixels. Each partner sees only its own hop and the master's; the master sees the whole chain for one visitor, across several pages or on one page. Partners connect by invitation and can revoke the connection at any time.
- Does e-signature cost per seat?
- No. A signed document is $0.25 pay as you go, however many people sign it, or $15 a month for unlimited e-signatures with a verified bucket of your own. Templates are built from an uploaded PDF with mapped fields, support several signers, send automatic reminders, and can record the signing session as one more Kapture capture.
- Does Kapture replace TrustedForm?
- For proof of consent on your own forms, it records the same thing and keeps it in your bucket. Tamper-evident consent records are not a category Kapture invented, and no tool can promise a TCPA outcome.
Komms
Komms
- What is Komms?
- Komms is an AI voice agent you build as a flow of questions. Each node is one turn with a typed answer, a yes or no, a number, a date or a choice, and each answer routes to the next step. The same script runs inbound, outbound and as a web chat widget on your site.
- How much does Komms cost?
- 8¢ for each minute the AI is on a call. That includes the AI, a standard voice, transcripts, webhooks and the API. There is no monthly platform fee and no charge per agent. New accounts get 50,000 free tokens ($50, about 625 minutes of calls) with no credit card. After that, the smallest purchase is $20. The phone call itself is included in the 8¢, in and out, billed in 6-second steps. The only other charge is $15 a month per phone number. Anything extra you add yourself, like a premium voice, bills to you directly. Contact us: you may get a lower price at your volume.
- Does Komms handle inbound and outbound calls?
- Yes. The campaign type sets the direction, and each campaign has its own number, agent name, company and time zone.
- Can the agent transfer to a person?
- Yes. Hand off to a set number or one chosen during the call, blind or announced, optionally asking the receiver to press a key to accept, with 1 to 10 attempts and a 5 to 120 second timeout each.
- What events can Komms send to my systems?
- Answer, end of call, no answer, reschedule, DNC, DNQ, qualified, transferred, transfer busy, resolved, unresolved, and appointment booked, moved or cancelled, each as a webhook with fields mapped to your own keys.
- Can the agent call an API mid-call?
- Yes. API and script tools run between turns, so the agent can check eligibility, look up a record in your CRM or hit any endpoint, then route the call on what came back. It can also answer caller questions from a knowledge base you load and return to the script where it left off.
- What do I not have to build with Komms?
- The hard parts come built in: speed (a reply starts a median 77 ms after the caller’s words arrive as text, live calls Oct 21–22, 2026); handing the call to a person; greetings you manage for each campaign; knowing the caller’s name before the call (Dialer API) or from your CRM during it; a knowledge base that answers from your documents, then returns to the script; off-topic questions steered back; and guardrails for human requests, holds, do-not-call, abuse and stuck loops.
- What happens when a caller goes off script?
- Every turn is checked for intent. Asking for a human, holding, rescheduling, do-not-call requests, abuse and stuck loops are handled by built-in global paths, so you do not build a branch for each.
- How does Komms compare to Retell, Bland and Vapi?
- Retell lists $0.07 to $0.31 a minute. Bland charges $0.14 a minute with no monthly fee, or $0.12 with a $299 monthly fee. Vapi lists $0.05 a minute, but speech-to-text, the AI and the voice cost extra. Komms is 8¢ a minute with the phone call, the AI and a standard voice included, and no monthly fee. The comparison pages show each at 100,000 minutes.
- Can I try the agent before buying?
- Yes. The Komms page has a live number; the agent that answers is the same one that answers for customers, with no sandbox and no script for you to follow.
- How fast does Komms answer?
- On our live demo line, Komms starts its reply in a typical (median) 77 milliseconds after the caller’s words arrive as text; 90% of turns started within 123 ms, across 1,364 turns on Oct 21–22, 2026, from the Komms call logs. Generating the voice and the phone network add to what the caller hears. Every call report shows the timing for each turn, and you can test it yourself at +1 (618) 228-1183, a live SSDI intake line where calls are recorded.
Komms · AI IVR
Replace your phone menu with an AI agent
No more “press 1 for sales.” A Komms agent answers every call, asks what the caller needs, and handles it the way a live agent would: answers the question, screens and qualifies the caller, takes a message or transfers to the right person.
Phone menu vs. Komms
| Phone menu (IVR) | Komms | |
|---|---|---|
| How callers say what they want | Press keys from a list | Say it in their own words |
| A question nobody planned for | No option for it | Answers from your documents, or takes a message |
| Screening and qualifying | Not possible | Asks your questions and checks the answers |
| Getting to a person | Press 0 and wait | Transfers to the right person or team, with the details |
| Languages | One menu per language | English and Spanish |
What the agent does on each call
- Answers every call
- Day or night, every call at once. No hold queue for the menu.
- Screens callers
- Asks who is calling and why, and can check the number against your own systems before going on.
- Qualifies callers
- Asks your questions one at a time and takes the call down a different path for each answer.
- Answers questions
- Hours, prices, addresses, policies: from the documents you load.
- Takes messages
- Name, number and what it is about, read back to the caller, then sent to your inbox, CRM or other software.
- Transfers to a person
- To the right team or person, and callers can always ask to speak to someone.
Ring your team anywhere, with Kurrent
Pair Komms with Kurrent to route calls the agent passes on: to a phone, a softphone or straight to a browser, with a call button on your website that rings through the browser too. What is WebRTC?
What it costs
| What | Amount | Cost a month |
|---|---|---|
| Talk time | 3,000 calls × 1 min = 3,000 minutes at $0.08 | $240 |
| Phone number | 1 × $15 a month | $15 |
| Total | The phone call, the AI model and a standard voice are inside the $0.08, billed in 6-second steps | $255 |
New accounts get 50,000 free tokens first (about 625 minutes). Contact us: lower prices may apply at your volume. Full pricing.
More Komms setups: AI receptionist · AI answering service · AI call center · AI voice agent · What is an IVR?
Questions
- What is an AI IVR?
- An AI IVR answers a phone line with an AI agent instead of a keypad menu. The caller says what they need in their own words, and the agent answers, asks follow-up questions or sends the call to the right person. Komms does this for $0.08 a minute with the phone call included.
- Can an AI agent replace a phone menu?
- Yes. A Komms agent answers every call, works out what the caller needs, answers from your documents, screens and qualifies callers, takes messages and transfers to a person or team. Callers do not press keys or sit through a list of options.
- How much does it cost to replace an IVR with Komms?
- $0.08 a minute with the phone call, the AI and a standard voice included, plus $15 a month per phone number. 3,000 calls a month at one minute each is about $255. There is no setup fee and no per-agent fee.
- Can Komms send calls to my team's computers?
- Yes, with Kurrent. Kurrent routes each call to a phone, a softphone or a browser, and your website can have a call button that rings through the browser too. Komms can answer first and transfer to the right person.
- Does Komms work with my existing phone number?
- Yes. Forward your number to Komms, or move the number over. Forwarding can be for all calls, when busy, or when no one answers.