Komms · Answering service
An AI answering service with no monthly minimum
Human answering services usually charge per minute on top of a monthly plan. A Komms agent answers every call around the clock, takes the message the way you want it, answers the questions you load, and sends urgent calls straight to a person. You pay $0.08 a call minute and $15 a month for the number.
50,000 free tokens for new accounts — $50 of talk time, about 625 minutes. No credit card needed.
Starts answering in a typical 162 ms
When a caller stops talking, Komms starts its reply in a median 162 milliseconds. We timed every turn on our live demo line, and every call report shows the timing, line by line.
| Turns | Reply within |
|---|---|
| Half (median) | 162 ms |
| 75% | 181 ms |
| 90% | 211 ms |
| 95% | 283 ms |
Measured from the moment the caller finishes speaking to the moment our reply starts and goes to the voice: 1,048 live turns across 502 calls on the Komms demo line, Oct 6–7, 2026, from the Komms call logs. 86.5% of turns started within 200 ms. Generating the voice and carrying it over the phone network add to what the caller hears.
See for yourself: +1 (618) 228-1183. It is a live Social Security disability (SSDI) intake line: it asks real screening questions and calls are recorded. Hang up any time.
Books appointments and looks things up during the call
A Komms agent can call your systems while the caller is on the line. You set up each API connection once, test it, and use it in any step of the script.
| What it does | How |
|---|---|
| Knows the lead before the call | Your dialer or CRM sends each lead’s details through the Komms Dialer API, one at a time or in a batch, matched to the call by phone number. The agent uses them on the call. |
| Looks up the caller | Calls your CRM or any API with the phone or account number and uses what comes back: a name, an order, a case status, an existing appointment. |
| Checks before going on | An API call can answer yes or no, and the call takes a different path for each: an existing customer, an address in your service area, a time that is still free. |
| Keeps what it finds | Any field in the answer can be kept as a call variable, used later in the call and sent on in your webhook. |
| Books the appointment | Asks for the day and time, checks it against your booking system, books it through that system’s API and confirms the time out loud. |
| Books on your Google or Microsoft calendar | When calendar scheduling is enabled for your account, connect a Google or Microsoft calendar and add a Schedule step. The agent offers open times, either the first free one or a choice, and books, moves or cancels the appointment on the calendar you pick. Microsoft calendars must belong to the mailbox you connect. Other calendar integrations are available on request. |
| Changes or cancels | Finds the caller’s appointment and moves or cancels it through the same API, where your booking system allows it. |
| Saves the result | Writes the lead, the answers and the outcome to your CRM during the call, and sends a webhook when the call ends. |
Connections use GET or POST requests with JSON, form or GraphQL bodies, and sign in with an API key, a bearer token or a user name and password, stored encrypted. You can test each one before a call uses it and see the request that went out and the answer that came back. Small scripts can work out or reformat a value between steps. The Dialer API uses an API key, and can also read agent availability and set a cap on calls at the same time for a campaign number.
Who it is for
For small businesses and practices that use an answering service today, or let calls go to voicemail: overflow during busy hours, lunch, weekends and nights.
The script
Each row is one node in the Komms flow builder: what the agent says, the answer it listens for, and where the call goes next.
| Node | The agent says | Listens for | Next |
|---|---|---|---|
| Greeting | Thanks for calling. I can take a message or help with a quick question. | One of: message, question, urgent | Route by answer |
| Question | Answers from your documents (hours, address, services). | Yes or no for anything else | Message, or Wrap-up |
| Urgent check | Asks if it cannot wait. | Yes or no | Yes: Transfer. No: Message |
| Message | Takes name, best number, and what it is about. | Name, phone, message | Confirm |
| Confirm | Reads the message back. | Yes or corrections | Wrap-up |
| Transfer | Connects the caller to the person on call. | — | Warm transfer |
| Wrap-up | Says when to expect a call back and ends the call. | — | Webhook sends the message to your inbox, CRM or ticketing tool |
What it costs
| What | Amount | Cost a month |
|---|---|---|
| Talk time | 500 calls × 2 min = 1,000 minutes at $0.08 | $80 |
| Phone number | 1 × $15 a month | $15 |
| Total | Telephony, the AI model and a standard voice are inside the $0.08, billed in 6-second increments | $95 |
500 calls a month, 2 minutes each. New accounts get 50,000 free tokens first (about 625 minutes); after that the minimum purchase is $20. Bring us your bill: lower prices may apply at your volume. Full pricing.
Build it in Komms
- Sign up and create an inbound script.
- Add the nodes above; load your basic business facts into the knowledge base.
- Set the urgent transfer to your on-call number.
- Add a webhook on call end so every message lands where your team works.
- Test in Chat, then forward your line (all calls, busy, or no answer) to your Komms number.
Questions
- How much does an AI answering service cost on Komms?
- $0.08 a minute with the phone call included, plus $15 a month per number. 500 calls a month at 2 minutes each is about $95. There is no monthly minimum and no per-agent fee.
- Is it available 24/7?
- Yes. The agent answers whenever calls reach your Komms number, so you can forward all calls, only after-hours calls, or only the ones nobody picks up.
- How fast does it pick up and respond?
- On our live demo line the typical (median) time from the caller finishing to our reply starting is 162 milliseconds, across 1,048 turns on Oct 6–7, 2026. Voice generation and the phone network add to what the caller hears.