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How much does an answering service cost?

An answering service is priced by the minute or by the call. For example, Ruby, a live receptionist service, publishes plans from $250/mo for 50 minutes. Komms, an AI answering service, is $0.08 a minute, all in.

Three ways answering services charge

  • A plan with minutes. You pay each month for a set number of minutes. Ruby works this way.
  • A plan with calls. You pay each month for a set number of calls, and more for each call over it. Smith.ai’s AI Receptionist works this way.
  • Pay for the minutes you use. No plan. You pay for the time your calls take. Komms works this way.

Published prices, side by side

  • Ruby (live receptionists): $250/mo for 50 minutes, $395/mo for 100, $720/mo for 200 and $1,725/mo for 500. Ruby’s published prices, read October 17, 2026 (Ruby, compared).
  • Smith.ai AI Receptionist: Pro is $150/mo for 75 calls, then $2.50/call. Smith.ai’s published price, read October 17, 2026 (Smith.ai, compared).
  • Komms (AI): $0.08 a minute, all in, billed every 6 seconds, plus $15 a month per phone number.

What 500 minutes a month costs

On Ruby, 500 minutes is $1,725/mo.

On Komms, 500 minutes is $40, plus $15 for one phone number: $55 a month.

What you get with Komms

A Komms agent answers every call, day or night, in English and Spanish. It takes messages, answers common questions from what you load, and puts the caller through to a person whenever they ask. See the Komms AI answering service

New accounts get 50,000 free tokens, about 625 minutes, with no card needed.

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Questions

How much does an answering service cost per month?
It depends on how many calls you get. Ruby, a live receptionist service, publishes plans from $250/mo for 50 minutes to $1,725/mo for 500. On Komms, 500 minutes is $40, plus $15 a month for the phone number.
What does an AI answering service cost?
Komms is $0.08 a minute, all in: the phone call, the AI and a standard voice. It is billed every 6 seconds, plus $15 a month per phone number.
Can callers reach a real person?
Yes. A Komms caller can always ask for a person, and the agent puts the call through to your team.
Can I try Komms free?
Yes. New accounts get 50,000 free tokens, about 625 minutes, with no card needed.
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