Learn · What is call forwarding?
What is call forwarding?
Call forwarding sends a call that comes in on one phone number to a different number. The caller dials the same number as always and does not notice.
The common kinds
- Always. Every call goes to the other number.
- When busy. Calls forward only if you are already on the phone.
- When nobody answers. Calls forward after a set number of rings.
- By time of day. Calls go to the office in the day and to another line at night.
What businesses use it for
Sending calls from an ad to the sales team, covering phones after hours, and sharing calls between offices.
Forwarding by rule, with Kurrent
Kurrent gives every phone number its own rules. It checks the caller first, then sends the call where you want it: a phone, a call center line or an AI agent, in the order you set.
Every call is logged with where it came from and how it ended.
Kurrent is 50% off the call tracking bill you pay today, with a minimum of $1,795 a month.
Questions
- What does call forwarding do?
- It sends a call that comes in on one phone number to a different number, without the caller noticing.
- Does the caller know the call was forwarded?
- Usually not. They dial the same number and the call simply rings somewhere else.
- Can a business forward calls to different places?
- Yes. With Kurrent, each phone number has its own rules. It can send calls to a phone, a call center line or an AI agent, in the order you set.
- How much does Kurrent cost?
- Kurrent is 50% off the call tracking bill you pay today, with a minimum of $1,795 a month.