The Platform Police · Case 05 · KX21 · 34 s
The feature is in the product. She is on Standard.
Saving your hard-earned money, one client at a time.
The feature a team needs exists, is built, and is switched off for their plan. Using it means moving the whole account one tier up. Here is what it costs when every plan is the whole platform.
EVERY FEATUREINCLUDED
Case 05 · One Tier Up · 34 s
The bill, before and after
Questions this case answers
- Why do software vendors gate features by tier?
- Tiers turn a feature the product already has into a reason to raise the whole account’s price. The feature costs the vendor nothing extra to switch on.
- Does KX21 gate features by plan?
- No. Every plan ships the whole platform. The fee follows the capacity your traffic needs, never a feature switch.
- What if I only need one feature from a higher tier?
- On KX21 there is no higher tier to move to. If it is in the product, it is in your plan.
Read the case file
CLIENT The feature we need is in the product, but they say we're on the wrong tier.
DISPATCH It's in the product and you can't use it. Team's on the way.
JORDAN Show us your plan.
THE BILL PLAN STANDARD · THE FEATURE NOT INCLUDED · ONE TIER UP EXTRA
JORDAN Is the feature in the product?
CLIENT It's in the product.
JORDAN Can you use it?
CLIENT Not on Standard.
REY KX21. One price, every feature. If it's in the product, it's yours.
This case closes on the KX21 pricing model. See pricing.