The Platform Police · Case 06 · KX21 · 33 s
A thirty-day trial. Paying ever since.
Saving your hard-earned money, one client at a time.
A team took a free trial. On day 31 the billing started, and it has not stopped. Here is what software costs when there is no auto-renew to forget about.
STOPANY DAY
Case 06 · The Free Trial · 33 s
The bill, before and after
What the client showed usFree trial30 daysBilled sinceDay 31Months paidEvery oneTotalStill paying
The same month on KX21ContractNoneAuto-renewNoneStopAny dayTotalAny day
Questions this case answers
- How do free trials turn into bills?
- The card goes in on day one, the trial ends on day 30, and billing starts on day 31 unless someone cancels. Nobody is reminded.
- Does KX21 auto-renew?
- No. There is no contract and no auto-renew. You stop the day you say so, and you are not billed after that.
- Is there a KX21 free trial?
- Yes, for Kapture and Komms, with no credit card: new accounts start with free tokens, 2,000 on Kapture and 50,000 on Komms ($50, about 625 minutes). After that it is pay as you go from a $20 minimum purchase. Kurrent and KontrolX are priced against the bill you send; there is no card-first trial to forget.
Read the case file
CLIENT We took a thirty-day trial, and we've been paying ever since.
DISPATCH A trial with no exit. Team's on the way.
JORDAN Show us your statement.
THE BILL FREE TRIAL 30 DAYS · BILLED SINCE DAY 31 · MONTHS PAID EVERY ONE
JORDAN How long was the trial?
CLIENT Thirty days.
JORDAN How long have you been paying?
CLIENT Since the trial.
REY KX21. No contract, no auto-renew. You stop the day you say so.
This case closes on the KX21 pricing model. See pricing.