Komms · Appointment setting
An AI appointment setter that books the call for $0.08 a minute
Komms reduces talk time 30–40% vs. your agents on the same script.
A Komms agent answers or calls the lead, checks they are a fit, asks which time works, and sends the booking to your CRM through a tool call. Your team starts the day with booked appointments instead of a callback list.
Starts answering in a typical 162 ms
When a caller stops talking, Komms starts its reply in a median 162 milliseconds. We timed every turn on our live demo line, and every call report shows the timing, line by line.
| Turns | Reply within |
|---|---|
| Half (median) | 162 ms |
| 75% | 181 ms |
| 90% | 211 ms |
| 95% | 283 ms |
Measured from the moment the caller finishes speaking to the moment our reply starts and goes to the voice: 1,048 live turns across 502 calls on the Komms demo line, Oct 6–7, 2026, from the Komms call logs. 86.5% of turns started within 200 ms. Generating the voice and carrying it over the phone network add to what the caller hears.
See for yourself: +1 (618) 228-1183. It is a live Social Security disability (SSDI) intake line: it asks real screening questions and calls are recorded. Hang up any time.
Books appointments and looks things up during the call
A Komms agent can call your systems while the caller is on the line. You set up each API connection once, test it, and use it in any step of the script.
| What it does | How |
|---|---|
| Knows the lead before the call | Your dialer or CRM sends each lead’s details through the Komms Dialer API, one at a time or in a batch, matched to the call by phone number. The agent uses them on the call. |
| Looks up the caller | Calls your CRM or any API with the phone or account number and uses what comes back: a name, an order, a case status, an existing appointment. |
| Checks before going on | An API call can answer yes or no, and the call takes a different path for each: an existing customer, an address in your service area, a time that is still free. |
| Keeps what it finds | Any field in the answer can be kept as a call variable, used later in the call and sent on in your webhook. |
| Books the appointment | Asks for the day and time, checks it against your booking system, books it through that system’s API and confirms the time out loud. |
| Books on your Google or Microsoft calendar | When calendar scheduling is enabled for your account, connect a Google or Microsoft calendar and add a Schedule step. The agent offers open times, either the first free one or a choice, and books, moves or cancels the appointment on the calendar you pick. Microsoft calendars must belong to the mailbox you connect. Other calendar integrations are available on request. |
| Changes or cancels | Finds the caller’s appointment and moves or cancels it through the same API, where your booking system allows it. |
| Saves the result | Writes the lead, the answers and the outcome to your CRM during the call, and sends a webhook when the call ends. |
Connections use GET or POST requests with JSON, form or GraphQL bodies, and sign in with an API key, a bearer token or a user name and password, stored encrypted. You can test each one before a call uses it and see the request that went out and the answer that came back. Small scripts can work out or reformat a value between steps. The Dialer API uses an API key, and can also read agent availability and set a cap on calls at the same time for a campaign number.
Who it is for
For sales teams, clinics, home-service companies and agencies that book consultations, estimates or demos by phone.
The script
Each row is one node in the Komms flow builder: what the agent says, the answer it listens for, and where the call goes next.
| Node | The agent says | Listens for | Next |
|---|---|---|---|
| Greeting | Hi, this is the scheduling assistant for your company. Is now a good time to set up your appointment? | Yes or no | Yes: Fit check. No: Callback |
| Fit check | Asks the two or three questions that decide if the appointment is worth booking (service, location, budget). | Typed answers per question | Offer times, or Polite close |
| Offer times | Asks which day and time work best for the caller. | A chosen time | Book |
| Book | Sends the booking to your CRM through a tool call and confirms the time out loud. | — | Wrap-up |
| Callback | Asks when is better and records it. | A day and time | Wrap-up |
| Polite close | Explains why this is not a fit and ends kindly. | — | End |
| Wrap-up | Confirms name and number, then ends the call. | — | Webhook to your CRM |
What it costs
| What | Amount | Cost a month |
|---|---|---|
| Talk time | 400 calls × 4 min = 1,600 minutes at $0.08 | $128 |
| Phone number | 1 × $15 a month | $15 |
| Total | Telephony, the AI model and a standard voice are inside the $0.08, billed in 6-second increments | $143 |
400 booking calls a month, 4 minutes each. New accounts get 50,000 free tokens first (about 625 minutes); after that the minimum purchase is $20. Contact us: lower prices may apply at your volume. Full pricing.
Build it in Komms
- Sign up and create a new script.
- Build the nodes in the table; make the fit-check answers typed so routing is exact.
- Add a tool that writes the booking to your CRM.
- Test the whole call in Chat before you connect a phone number.
- Use it inbound on your booking line, or outbound to call new leads.
Questions
- How much does an AI appointment setter cost on Komms?
- $0.08 a minute, phone call included, plus $15 a month per phone number. 400 booking calls a month at 4 minutes each is about $143 a month. There is no per-seat or per-agent fee.
- Does it work for outbound calls too?
- Yes. The same script answers inbound calls and the outbound calls your dialer connects to it.