Komms · English and Spanish
A bilingual answering service in English and Spanish
A Komms agent answers in English and Spanish in real time, at the same $0.08 a minute in either language. It finds out what the caller needs, answers common questions from your documents, and transfers the call or takes a message.
50,000 free tokens for new accounts — $50 of talk time, about 625 minutes. No credit card needed.
Starts answering in a typical 162 ms
When a caller stops talking, Komms starts its reply in a median 162 milliseconds. We timed every turn on our live demo line, and every call report shows the timing, line by line.
| Turns | Reply within |
|---|---|
| Half (median) | 162 ms |
| 75% | 181 ms |
| 90% | 211 ms |
| 95% | 283 ms |
Measured from the moment the caller finishes speaking to the moment our reply starts and goes to the voice: 1,048 live turns across 502 calls on the Komms demo line, Oct 6–7, 2026, from the Komms call logs. 86.5% of turns started within 200 ms. Generating the voice and carrying it over the phone network add to what the caller hears.
See for yourself: +1 (618) 228-1183. It is a live Social Security disability (SSDI) intake line: it asks real screening questions and calls are recorded. Hang up any time.
Books appointments and looks things up during the call
A Komms agent can call your systems while the caller is on the line. You set up each API connection once, test it, and use it in any step of the script.
| What it does | How |
|---|---|
| Knows the lead before the call | Your dialer or CRM sends each lead’s details through the Komms Dialer API, one at a time or in a batch, matched to the call by phone number. The agent uses them on the call. |
| Looks up the caller | Calls your CRM or any API with the phone or account number and uses what comes back: a name, an order, a case status, an existing appointment. |
| Checks before going on | An API call can answer yes or no, and the call takes a different path for each: an existing customer, an address in your service area, a time that is still free. |
| Keeps what it finds | Any field in the answer can be kept as a call variable, used later in the call and sent on in your webhook. |
| Books the appointment | Asks for the day and time, checks it against your booking system, books it through that system’s API and confirms the time out loud. |
| Books on your Google or Microsoft calendar | When calendar scheduling is enabled for your account, connect a Google or Microsoft calendar and add a Schedule step. The agent offers open times, either the first free one or a choice, and books, moves or cancels the appointment on the calendar you pick. Microsoft calendars must belong to the mailbox you connect. Other calendar integrations are available on request. |
| Changes or cancels | Finds the caller’s appointment and moves or cancels it through the same API, where your booking system allows it. |
| Saves the result | Writes the lead, the answers and the outcome to your CRM during the call, and sends a webhook when the call ends. |
Connections use GET or POST requests with JSON, form or GraphQL bodies, and sign in with an API key, a bearer token or a user name and password, stored encrypted. You can test each one before a call uses it and see the request that went out and the answer that came back. Small scripts can work out or reformat a value between steps. The Dialer API uses an API key, and can also read agent availability and set a cap on calls at the same time for a campaign number.
Who it is for
For businesses with Spanish-speaking callers and no bilingual person free to answer every call: clinics, law firms, home services, insurance and property managers.
The script
Each row is one node in the Komms flow builder: what the agent says, the answer it listens for, and where the call goes next.
| Node | The agent says | Listens for | Next |
|---|---|---|---|
| Greeting | Thanks for calling. Gracias por llamar. How can I help you today? | The caller’s request, in English or Spanish | Route by reason |
| Question | Answers from the documents you loaded, in the caller’s language, then asks if there is anything else. | Yes or no | Yes: Greeting. No: Wrap-up |
| Transfer | Connects the caller to the right person. | — | Warm transfer to the number you set |
| Message | Takes name, best number and a short message. | Name, phone, message | Wrap-up |
| Wrap-up | Reads the details back and ends the call politely. | — | Webhook sends the call summary to your inbox or CRM |
What it costs
| What | Amount | Cost a month |
|---|---|---|
| Talk time | 500 calls × 3 min = 1,500 minutes at $0.08 | $120 |
| Phone number | 1 × $15 a month | $15 |
| Total | Telephony, the AI model and a standard voice are inside the $0.08, billed in 6-second increments | $135 |
500 calls a month, 3 minutes each. New accounts get 50,000 free tokens first (about 625 minutes); after that the minimum purchase is $20. Bring us your bill: lower prices may apply at your volume. Full pricing.
Build it in Komms
- Sign up and create a new inbound script.
- Load your hours, services and FAQ into the knowledge base.
- Add one node per row of the table above.
- Point Transfer at the people who take calls and the webhook at your inbox or CRM.
- Test it in Chat in both languages, then forward your line to your Komms number.
Questions
- How much does a bilingual answering service cost on Komms?
- $0.08 a minute in English or Spanish, with the phone call, the AI and a standard voice included, plus $15 a month per phone number. 500 calls a month at 3 minutes each is about $135 a month.
- Does Spanish cost more?
- No. The rate is the same $0.08 a minute in either language.
- Can it transfer a Spanish-speaking caller to a person?
- Yes. A transfer node hands the caller to a set number or one chosen during the call, announced or blind, with retries and a timeout you choose.