Learn · What is an answering service?
What is an answering service?
An answering service picks up your business calls when you can’t. It takes messages, answers common questions, and passes urgent calls to you.
What it does
- Answers in your business name, day and night.
- Takes a message and sends it to you by email or text.
- Answers simple questions, such as opening hours and prices.
- Passes on urgent calls to a person straight away.
How answering services are priced
Services staffed by people usually charge a monthly plan with a set number of minutes, and more for each minute over it.
An AI answering service is usually priced by the minute, with no staff to pay for.
An AI answering service
Komms answers every call with an AI agent. It talks with the caller, takes the message the way you want it, answers the questions you load, and sends urgent calls to a person. See the Komms AI answering service
Komms is $0.08 a minute, billed in 6-second steps. That covers the phone call, the AI and a standard voice. The only other charge is $15 a month per phone number. You can try it free.
Questions
- What does an answering service do?
- It picks up your business calls when you cannot, takes messages, answers common questions and passes urgent calls to you.
- How much does an answering service cost?
- Services staffed by people usually charge a monthly plan plus a price per minute. Komms is $0.08 a minute, billed in 6-second steps. That covers the phone call, the AI and a standard voice. The only other charge is $15 a month per phone number.
- What is an AI answering service?
- An AI agent that answers the phone, talks with the caller, takes a message and sends urgent calls to a person.
- Can Komms answer calls after hours?
- Yes. A Komms agent answers every call, day or night, and sends you the message.