Komms · Speed to lead
Call every new lead back while they are still on your site
Komms reduces talk time 30–40% vs. your agents on the same script.
- $0.08 a minute, phone call included
- $15/mo per phone number
When a form comes in, your dialer calls the lead and connects the call to your Komms agent. The agent confirms the request, asks your qualifying questions, and transfers the hot lead to a rep, often before a human would have seen the email.
Starts answering in a typical 162 ms
When a caller stops talking, Komms starts its reply in a median 162 milliseconds. We timed every turn on our live demo line, and every call report shows the timing, line by line.
| Turns | Reply within |
|---|---|
| Half (median) | 162 ms |
| 75% | 181 ms |
| 90% | 211 ms |
| 95% | 283 ms |
Measured from the moment the caller finishes speaking to the moment our reply starts and goes to the voice: 1,048 live turns across 502 calls on the Komms demo line, Oct 6–7, 2026, from the Komms call logs. 86.5% of turns started within 200 ms. Generating the voice and carrying it over the phone network add to what the caller hears.
See for yourself: +1 (618) 228-1183. It is a live Social Security disability (SSDI) intake line: it asks real screening questions and calls are recorded. Hang up any time.
Books appointments and looks things up during the call
A Komms agent can call your systems while the caller is on the line. You set up each API connection once, test it, and use it in any step of the script.
| What it does | How |
|---|---|
| Knows the lead before the call | Your dialer or CRM sends each lead’s details through the Komms Dialer API, one at a time or in a batch, matched to the call by phone number. The agent uses them on the call. |
| Looks up the caller | Calls your CRM or any API with the phone or account number and uses what comes back: a name, an order, a case status, an existing appointment. |
| Checks before going on | An API call can answer yes or no, and the call takes a different path for each: an existing customer, an address in your service area, a time that is still free. |
| Keeps what it finds | Any field in the answer can be kept as a call variable, used later in the call and sent on in your webhook. |
| Books the appointment | Asks for the day and time, checks it against your booking system, books it through that system’s API and confirms the time out loud. |
| Books on your Google or Microsoft calendar | When calendar scheduling is enabled for your account, connect a Google or Microsoft calendar and add a Schedule step. The agent offers open times, either the first free one or a choice, and books, moves or cancels the appointment on the calendar you pick. Microsoft calendars must belong to the mailbox you connect. Other calendar integrations are available on request. |
| Changes or cancels | Finds the caller’s appointment and moves or cancels it through the same API, where your booking system allows it. |
| Saves the result | Writes the lead, the answers and the outcome to your CRM during the call, and sends a webhook when the call ends. |
Connections use GET or POST requests with JSON, form or GraphQL bodies, and sign in with an API key, a bearer token or a user name and password, stored encrypted. You can test each one before a call uses it and see the request that went out and the answer that came back. Small scripts can work out or reformat a value between steps. The Dialer API uses an API key, and can also read agent availability and set a cap on calls at the same time for a campaign number.
Who it is for
For lead-gen teams, home services, solar, legal and insurance, anyone whose leads go cold in minutes.
The script
Each row is one node in the Komms flow builder: what the agent says, the answer it listens for, and where the call goes next.
| Node | The agent says | Listens for | Next |
|---|---|---|---|
| Greeting | Hi, this is the team you just contacted online. Do you have a minute to go over your request? | Yes or no | Yes: Confirm need. No: Callback |
| Confirm need | Reads back what they asked for on the form and checks it is right. | Yes or corrections | Qualify |
| Qualify | Asks the one or two questions that decide priority. | Typed answers | Transfer, or Book |
| Transfer | Connects the lead to an available rep. | — | Warm transfer |
| Book | If no rep is free, offers a time for a call back. | A day and time | Wrap-up |
| Callback | Asks when is better and records it. | A day and time | Wrap-up |
| Wrap-up | Confirms and ends the call. | — | Webhook updates the lead |
What it costs
| What | Amount | Cost a month |
|---|---|---|
| Talk time | 2,000 calls × 2 min = 4,000 minutes at $0.08 | $320 |
| Phone number | 1 × $15 a month | $15 |
| Total | Telephony, the AI model and a standard voice are inside the $0.08, billed in 6-second increments | $335 |
2,000 new leads a month, 2 minutes each. New accounts get 50,000 free tokens first (about 625 minutes); after that the minimum purchase is $20. Contact us: lower prices may apply at your volume. Full pricing.
Build it in Komms
- Sign up and create a new script for outbound calls.
- Build the nodes; pass the form answers in as variables so the agent can read them back.
- When a lead arrives, send its details through the Komms Dialer API and have your dialer call the lead and connect it to your Komms number.
- Add the transfer to your rep line and a webhook to update the lead.
- Test it in Chat with sample lead data first.
Start free — 625 minutes How Komms works Record consent on the form
Questions
- How much does an AI lead callback cost?
- $0.08 a minute, phone call included. A 2-minute callback costs about $0.16. 2,000 leads a month is about $335 including one phone number.
- How does the call get triggered?
- Your dialer places the call when a lead arrives and connects it to your Komms number. Your form or CRM sends the form answers first through the Komms Dialer API, so the agent can confirm them.
- Do I need consent to call web leads?
- Autodialed or AI-voiced marketing calls generally need prior express written consent. Record that consent on the form (Kapture does this) and have counsel review your disclosure.