An AI IVR answers a phone line with an AI agent instead of a keypad menu. The caller says what they need in their own words, and the agent answers, asks follow-up questions or sends the call to the right person. Komms does this for $0.08 a minute with the phone call included.

Can an AI agent replace a phone menu?

Yes. A Komms agent answers every call, works out what the caller needs, answers from your documents, screens and qualifies callers, takes messages and transfers to a person or team. Callers do not press keys or sit through a list of options.

How much does it cost to replace an IVR with Komms?

$0.08 a minute with the phone call, the AI and a standard voice included, plus $15 a month per phone number. 3,000 calls a month at one minute each is about $255. There is no setup fee and no per-agent fee.

Can Komms send calls to my team's computers?

Yes, with Kurrent. Kurrent routes each call to a phone, a softphone or a browser, and your website can have a call button that rings through the browser too. Komms can answer first and transfer to the right person.

Does Komms work with my existing phone number?

Yes. Forward your number to Komms, or move the number over. Forwarding can be for all calls, when busy, or when no one answers.

Compare · Nextiva

Komms is 78% cheaper than Nextiva XBert

Komms reduces talk time 30–40% vs. your agents on the same script.

Komms pricing:

$0.08 a minute, phone call included
$15/mo per phone number

Start free — 625 minutes Free 30 Min Demo

Nextiva XBert$399/mo

Komms$87/mo

You save$312/mo

300 calls of 3 minutes a month · $0.08 a minute all in, plus $15/mo per number

Komms runs AI phone agents you build as a flow of questions, inbound and outbound, with transfer to a person.

Nextiva XBert vs. Komms

Nextiva sells XBert, its AI Employee, as an add-on to a Nextiva plan. It is $99/mo for 100 conversations, then $1.50/conversation a conversation. XBert answers calls, handles common questions, books appointments and hands hard calls to your team. Komms prices by the minute: $0.08/min, phone call included.

	Nextiva	KX21
XBert AI Employee, 100 conversations	$99/mo add-on to a Nextiva plan	no plan needed
XBert, each conversation past 100	$1.50/conversation per conversation, any length	per minute, 6-second billing
NEXT Core	$23/user/mo $15/user/mo billed yearly	no seats
NEXT Engage	$50/user/mo $25/user/mo billed yearly	no seats
NEXT Scale	$75/user/mo one price listed	no seats

Nextiva rates read from www.nextiva.com/products/ai-employee on 28 October 2026. Nextiva rates read from www.nextiva.com/pricing on 28 October 2026.

What Komms has

Build an agent as a flow of questions, with no code, and test it in Chat before a call goes out.
Inbound and outbound calls, with transfer to a person.
English and Spanish in real time.
Bring your own voice, or use a standard one.
Call tools mid-call through webhooks and APIs, and answer from a knowledge base.
No concurrency limits.

The price is $0.08/min, with the phone call, the AI and a standard voice included. Billing is in 6-second steps. Each phone number is $15 a month. New accounts start with 50,000 free tokens, about 625 minutes, with no card.

Total cost, side by side

Take 300 calls a month. On XBert: $99/mo for the first 100, plus 200 × $1.50/conversation = $300. That is $399 a month, before the Nextiva plan it needs.

On Komms, 300 calls at an average of 3 minutes is 900 minutes. 900 × $0.08/min = $72, plus $15 for one phone number: $87 a month, with the phone call, the AI and a standard voice included (our math). Longer calls cost more on Komms; on XBert the price is per conversation.

Other things to know

Nextiva’s small business phone plans are priced per user: NEXT Core $23/user/mo, NEXT Engage $50/user/mo and NEXT Scale $75/user/mo. Its pricing page lists XBert at $1.50 a conversation on each plan.

Nextiva lists XBert as answering unlimited calls around the clock, with full call transcripts. It has no long-term contract.

You can keep your phone system and forward calls to a Komms number. Komms speaks English and Spanish in real time, has no concurrency limits, and lets you build and test the agent yourself in Chat. New accounts start with 50,000 free tokens, with no card.

Komms pricing:

$0.08 a minute, phone call included
$15/mo per phone number

Also compared: RingCentral · Dialpad · Aircall · Smith.ai · Goodcall · AI receptionist pricing

Questions

How much does Nextiva XBert cost?

Nextiva lists XBert, its AI Employee, at $99/mo for 100 conversations, then $1.50/conversation a conversation, as an add-on to a Nextiva plan. Komms is $0.08/min with the phone call, the AI and a standard voice included, plus $15 a month per number.

Is Komms cheaper than Nextiva XBert?

Yes. At 300 calls of 3 minutes a month, XBert is $399 before the Nextiva plan it needs. Komms is about $87 with one number, by our math.

How much are Nextiva phone plans?

Nextiva’s small business plans are per user: NEXT Core $23/user/mo, NEXT Engage $50/user/mo and NEXT Scale $75/user/mo, with lower prices billed yearly. Komms has no seats: $0.08/min all in, plus $15 a month per number.

Does Nextiva XBert need a Nextiva plan?

Yes. Nextiva sells XBert as an add-on to a Nextiva plan. Komms works on its own, and you can forward calls to a Komms number from any phone system.

Can I try Komms for free?

Yes. New Komms accounts start with 50,000 free tokens, about 625 minutes of calls, with no card.

Komms · AI IVR

Replace your phone menu with an AI agent

No more “press 1 for sales.” A Komms agent answers every call, asks what the caller needs, and handles it the way a live agent would: answers the question, screens and qualifies the caller, takes a message or transfers to the right person.

Start free How Komms works

Phone menu vs. Komms

	Phone menu (IVR)	Komms
How callers say what they want	Press keys from a list	Say it in their own words
A question nobody planned for	No option for it	Answers from your documents, or takes a message
Screening and qualifying	Not possible	Asks your questions and checks the answers
Getting to a person	Press 0 and wait	Transfers to the right person or team, with the details
Languages	One menu per language	English and Spanish

What the agent does on each call

Answers every call: Day or night, every call at once. No hold queue for the menu.
Screens callers: Asks who is calling and why, and can check the number against your own systems before going on.
Qualifies callers: Asks your questions one at a time and takes the call down a different path for each answer.
Answers questions: Hours, prices, addresses, policies: from the documents you load.
Takes messages: Name, number and what it is about, read back to the caller, then sent to your inbox, CRM or other software.
Transfers to a person: To the right team or person, and callers can always ask to speak to someone.

Ring your team anywhere, with Kurrent

Pair Komms with Kurrent to route calls the agent passes on: to a phone, a softphone or straight to a browser, with a call button on your website that rings through the browser too. What is WebRTC?

What it costs

What	Amount	Cost a month
Talk time	3,000 calls × 1 min = 3,000 minutes at $0.08	$240
Phone number	1 × $15 a month	$15
Total	The phone call, the AI model and a standard voice are inside the $0.08, billed in 6-second steps	$255

New accounts get 50,000 free tokens first (about 625 minutes). Contact us: lower prices may apply at your volume. Full pricing.

More Komms setups: AI receptionist · AI answering service · AI call center · AI voice agent · What is an IVR?

Questions

What is an AI IVR?: An AI IVR answers a phone line with an AI agent instead of a keypad menu. The caller says what they need in their own words, and the agent answers, asks follow-up questions or sends the call to the right person. Komms does this for $0.08 a minute with the phone call included.
Can an AI agent replace a phone menu?: Yes. A Komms agent answers every call, works out what the caller needs, answers from your documents, screens and qualifies callers, takes messages and transfers to a person or team. Callers do not press keys or sit through a list of options.
How much does it cost to replace an IVR with Komms?: $0.08 a minute with the phone call, the AI and a standard voice included, plus $15 a month per phone number. 3,000 calls a month at one minute each is about $255. There is no setup fee and no per-agent fee.
Can Komms send calls to my team's computers?: Yes, with Kurrent. Kurrent routes each call to a phone, a softphone or a browser, and your website can have a call button that rings through the browser too. Komms can answer first and transfer to the right person.
Does Komms work with my existing phone number?: Yes. Forward your number to Komms, or move the number over. Forwarding can be for all calls, when busy, or when no one answers.